Shipping and Return Policy
We are committed to ensuring that our customers receive their ceramic teaware in perfect condition and in a timely manner. Below is our comprehensive shipping policy:
Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may be slightly extended. We will notify you of any delays.
Production Time: Our ceramic teaware is handcrafted with meticulous attention to detail. As a result, the production process usually takes 30-60 days. This ensures each piece meets our high standards of quality and craftsmanship.
Shipping Methods: We provide a variety of delivery methods, including standard delivery, expedited delivery and express delivery. Please negotiate with customer service for the specific delivery method and related fees.
Shipping Destinations: We ship to most countries worldwide. If you are unsure whether we can ship to your location, please contact our customer service team for assistance.
Shipping Costs: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Any applicable customs duties or import taxes are the responsibility of the recipient.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order online to stay updated on its delivery status.
Packaging: We take great care in packaging our ceramic teaware to prevent damage during transit. In the unlikely event that your order arrives damaged, please contact us immediately with photos of the damage and your order details.
Delivery Time: Delivery times vary depending on the shipping method and destination. Standard shipping typically takes 7-28 business days, while expedited shipping may take 3-14 business days. Please note that customs clearance processes may affect delivery times.
Customs and Import Duties: International shipments may be subject to customs inspections and import duties. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.
Lost or Delayed Shipments: If your order is significantly delayed or appears to be lost, please contact us. We will work with the courier service to locate your package and provide a resolution.
Returns and Exchanges: If you need to return or exchange your ceramic teaware, please refer to our Return Policy for detailed instructions. We are dedicated to ensuring your satisfaction and will assist you with any issues.